Frequently Asked Questions

How do I know which size to order?

Our size chart is based on general industry sizing standards. Specific sizing details are included below:

Do you accept returns?

Unfortunately, we cannot accept returns of undergarment items
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For questions about your order or inquiries regarding a specific product, please email us at info@jonesy-nyc.com and include your order number in the subject line (if applicable).

What is the shipping turnaround timeframe?

Currently, we use USPS First Class for all national shipping. After your order is processed, please expect to wait 7-10 days for your order to arrive. 

Do you ship internationally?

Yes, we offer USPS First Class International shipping. You should be able to expect a 7-10 business day turnaround (notwithstanding additional delays due to customs). Unfortunately, we cannot guarantee tracking for this shipping configuration. Also worth mentioning, JONESY is not responsible for any Duty, VAT or additional taxes that may be charged after the sale of the item.