Frequently Asked Questions

How do I know which size to order?

Our size chart is based on general industry sizing standards. Specific sizing details are included below:

Do you accept returns?

We get that bra shopping online can be tricky, so we are more than happy to process a return or exchange for another size if you notify us within 7 days of purchase. Please note all shipping fees for a return/exchange will need to be covered by the customer and that items will need to be returned in their original unused condition.

Unfortunately, we cannot accept returns of our undies :(

For questions about your order or inquiries regarding a specific product, please email us at info@jonesy-nyc.com and include your order number in the subject line (if applicable).

What is the shipping turnaround timeframe?

Currently, we use USPS First Class for all national shipping. After your order is processed, please expect to wait 7-10 days for your order to arrive. 

Do you ship internationally?

Yes, we offer USPS First Class International shipping. You should be able to expect a 7-10 business day turnaround (notwithstanding additional delays due to customs). Unfortunately, we cannot guarantee tracking for this shipping option. Also worth mentioning, JONESY is not responsible for any Duty, VAT or additional taxes that may be charged after the sale of the item.